# Balances not loading or showing on my wallet?

This is most likely because one of these reasons:

**Bad internet connection:** We recommend you check the wifi or cellular connection. 

**Not using the latest version:** Please update to the latest version here: 

* iOS: <https://apps.apple.com/us/app/lynkey/id1591160349>
* Android: <https://play.google.com/store/apps/details?id=vn.beedu.blockchain&pli=1>

**Unstable RPC:** Please wait for the RPC to be stable

**Bug issue:** Please wait for the dev team to update/ fix the problem or report the issue to us via <support@lynkey.com>

**Unsupported token:** Users can only deposit Token/Coin: LYNK/BTC /BUSD/USDT/USDC/ETH/BNB&#x20;